Review Policy | KorMarathon

KorMarathon aims to build a trustworthy review culture based on genuine race experience. This page explains only the public-facing review rules and moderation outcomes users need to know. Internal abuse detection methods and moderator checklists are not disclosed.

1. Who Can Post Reviews and When

Only signed-in members can post reviews. - A review can be posted after a member account is created through Google sign-in. - The same member may submit only one review for the same event. - Reviews can be written from 7:00 AM KST on the event day. - Before posting, the member must confirm that the review is based on actual participation. - Posted reviews can be edited or deleted from My Reviews.

2. What May Be Public and What Stays Non-Public

The following information may be visible to other users. - Display alias - Review ratings, tags, and distance type - Optional comment text - Some posting or update time information - Helpful count The following information is not public by default. - Email address - Social login provider identifiers - Internal service user ID - Information about members who marked a review as helpful - Operator-only review notes - Internal operational records kept for hidden review or report handling

3. Review Writing Standards

Please write reviews in a way that helps other users understand the event. - Write based on actual participation or direct user experience. - If you include a comment, keep it between 15 and 500 characters. - Up to two tags may be selected. - Helpful marks are available only for another member's public review, not for your own review. - Do not include personal information such as phone numbers, resident registration numbers, or account IDs. - Do not include advertising, affiliate promotion, outbound solicitation links, or repetitive promotional wording. - Do not use abusive, hateful, threatening, defamatory, discriminatory, or harmful expressions. - If facts are uncertain, avoid definitive claims and write only within the range you can reasonably confirm.

4. When a Review May Be Hidden or Removed

The Operator may hide or remove a review if one of the following reasons is confirmed or reasonably suspected. - Personal information is included - The review appears to be advertising, promotion, spam, or repetitive posting - The review includes abusive, hateful, threatening, defamatory, discriminatory, or harmful language - The review does not appear to reflect actual participation experience - The content is unrelated to the event review - There is a risk of infringing another person's copyright, portrait right, reputation, trademark, or similar right - Wording or factual corrections are needed - Action is otherwise required under applicable law, the Terms of Service, or service operations

5. Operational Measures

To preserve trust and a safe community environment, the Operator may take the following actions. - Hide a review - Remove a review - Request edits or invite resubmission - Reconsider public display after corrections are made - Restrict repeated violators from using review features - Mask parts of comment text when personal information is found - Retain internal operational records for dispute handling and re-review Even if a review is hidden, related internal records may be kept for a limited period when needed.

6. Appeals and Contact

If you have a question about a hidden or removed review, need a privacy correction, want to delete your account, or would like to exercise another right, please contact us at: - Email: contact@kormarathon.com Including the information below will help us respond more quickly. - Account key or display alias - Related event name or review target - Type of request: appeal, correction, deletion, account withdrawal, etc. - Specific details that need review